Terms and Conditions

1. Introduction

Welcome to Tramper. These Terms and Conditions govern your use of the Tramper mobile application and related services. By accessing or using the Application, you agree to be bound by these Terms.

2. Definitions

• “Shopper”, “Recipient”, or “Orderer”
      Means a registered member who requests a Traveler to carry and deliver an item (or items) through the Application, or a member who ships an item via  a Traveler.
• “Traveler”
      Means a registered member who lists their travel origin and destination on the Application and agrees to carry items on behalf of Shoppers.
• “Application”
      Refers to the Tramper mobile application available on iOS and Android platforms.
• “Time zone”
      All times displayed in the Application are shown in the local time zone of the Traveler’s departure or arrival city, as applicable.

3. Description of Tramper

Tramper is a peer-to-peer logistics platform that facilitates connections between Shoppers and Travelers for the purpose of transporting items between locations.

Tramper does not operate as a carrier, courier, freight forwarder, or shipping company. Instead, Tramper provides a technology platform that enables members to coordinate shipments independently.

4. Account Registration

To use the Tramper services, you must first create an account on the Application. Once registered, you may:

• Post a shipment request as a Shopper, or
• List a trip as a Traveler to receive shipment inquiries.

You are responsible for ensuring that all information provided is accurate, complete, and up to date.

To create a Tramper account and become a registered member, you must be at least eighteen (18) years of age or older.

During the registration process, you will be required to create a personal account profile and provide certain information about yourself. By completing the registration, you represent and warrant that:

1. Accuracy of Information
All information you provide during registration and within your account profile is true, accurate, and complete.

2. Ongoing Updates
You agree to promptly update your account profile to ensure that all information remains accurate and current if any changes occur.

3. Acceptance of Terms
You confirm that you have read, understood, and agree to be bound by the following:

o Tramper Terms of Use

o Tramper Privacy Policy

o Tramper Frequently Asked Questions (FAQs)

Failure to comply with these requirements may result in suspension or termination of your account at Tramper’s sole discretion.

You are responsible for maintaining the confidentiality and security of your Tramper account and login credentials. All activities conducted through your account are deemed to be performed by you.

If your account has been compromised, hacked, or if you suspect any unauthorized or unusual activity, you must notify Tramper immediately by contacting support@tramperme.com. Upon notification, Tramper may take appropriate action, including temporarily suspending or disabling the account to prevent further misuse. You acknowledge that you remain responsible for all actions taken through your account prior to such notification.

Delivery fees and suggested rewards for shipment services are automatically calculated and proposed by Tramper based on internal criteria. The Shopper may, at their discretion, increase the suggested reward within a range determined and permitted by Tramper.

Tramper reserves the right to modify fee calculation methods, reward ranges, or related policies at any time in accordance with its Terms of Use.

Tramper strongly recommends that Shoppers send shipments using the original merchant’s courier service, a recognized delivery company, or any similar secure method, rather than arranging in-person meetings between the Shopper and the Traveler for shipment handover.

This recommendation is intended to help ensure the safety, security, and legality of the shipment contents. Shoppers are solely responsible for ensuring that all shipped items comply with applicable laws, regulations, and customs requirements.

Tramper shall not be responsible or liable for any shipment that contains illegal, prohibited, or restricted items, or for any legal consequences arising from such shipments. Any violation of applicable laws may result in immediate account suspension or termination.

When a Traveler carries a shipment, the risk of loss remains with the Shopper provided that the Traveler has exercised reasonable care in handling the shipment.

If a shipment is placed inside a Traveler’s checked luggage and the luggage is lost by the airline, responsibility for such loss lies solely with the airline and not with the Traveler or Tramper. In such cases, the Traveler may be required to provide valid legal documentation or official evidence confirming that the luggage was lost by the airline.

However, if the luggage itself is not lost or stolen and the Traveler admits that the shipment or any part of it was lost, removed, or damaged while in their possession, the Traveler shall be solely responsible for reimbursing the Shopper for the value of the lost or damaged items. Tramper shall not be responsible for such reimbursement.

If a Shopper believes that a shipment was lost, stolen, or damaged due to the negligence, misconduct, or intentional actions of a Traveler, the Shopper must report the issue promptly by contacting support@tramper.com

Upon receiving a valid report, Tramper may initiate an internal investigation. Subject to the results of the investigation, Tramper may provide shipment protection coverage up to a maximum amount of USD 1,000for losses caused by theft.

Investigations typically take between 14 to 45 days, and coverage is granted at Tramper’s sole discretion, based on the evidence provided by all parties involved.

The assessment and determination of any shipment compensation shall be conducted solely by Tramper after the shopper submits the official shipment invoice or proof of value. Such documentation must include accurate details of the items carried by the Traveler, including descriptions, quantities, and declared value.

Tramper reserves the right to verify the authenticity and accuracy of the submitted documents and to approve, adjust, or deny compensation based on the results of its review, the outcome of any investigation, and the applicable Terms and Conditions.

Travelers are strongly encouraged to inspect the contents of any shipment before accepting it. For the safety and legal protection of all parties, Tramper strongly advises Travelers not to accept sealed or closed packages unless the shipment is sent directly by a recognized shopping website or licensed courier.

Both Shoppers and Travelers are solely responsible for complying with all applicable laws, regulations, and customs requirements of the country of origin, destination, and any transit jurisdiction.

The following items are strictly prohibited from being transported through the Tramper platform:

· Weapons of any kind, including knives, police batons, and similar items

· Firearms, ammunition, explosives, and explosive materials

· Aerosols and flammable liquids

· Batteries (including loose, lithium, or restricted batteries)

· Illegal drugs, narcotics, or controlled substances

· Any item associated with illegal activities, including the manufacture or distribution of illegal drugs

· Live animals

· Human remains or body parts

· Stolen property

· Counterfeit goods or counterfeit currency

· Alcoholic beverages

· Sex toys and related products

· Dangerous goods as defined by the International Air Transport Association (IATA)

· Any item prohibited by law in the place of origin, destination, or any transit jurisdiction

· Any item that is not supported by the Tramper Application or does not fall under a clearly defined category within the Application’s item category menu

Any shipment found to contain prohibited items may be rejected, confiscated, reported to the relevant authorities, and may result in immediate suspension or termination of the Shopper’s and/or Traveler’s account. Tramper bears no responsibility or liability for losses, penalties, or legal consequences arising from prohibited items.

Changes to These Terms of Use

Tramper reserves the right to modify or update these Terms of Use at any time. When changes are made, the updated Terms of Use will be posted within the Application and marked with the date of the most recent revision.

Your continued use of the Tramper Application or services after any such changes constitutes your acceptance of the revised Terms of Use.

The Role of Tramper in Any Transaction

Tramper operates solely as a technology platform that connects Shoppers seeking faster and more cost-effective shipment options with Travelers who have available space in their luggage and are willing to transport items on the Shopper’s behalf.

Tramper does not:

• Act as a carrier, courier, freight forwarder, logistics provider, or shipping company
• Own, operate, or control any transportation services
• Take possession, custody, or control of any shipment at any time
• Employ staff, agents, or affiliates who transport or handle shipments

Tramper does not provide logistics, transportation, or delivery services and is not a party to any agreement between Shoppers and Travelers. Each party is solely responsible for the performance of their respective obligations in any transaction facilitated through the Application.

Limitation of Liability (تحديد المسؤولية)

To the maximum extent permitted by applicable law, Tramper, its directors, officers, employees, affiliates, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of data, loss of goodwill, personal injury, property damage, or emotional distress, arising out of or related to:

The use of or inability to use the Tramper Application or services

Any transaction, agreement, or interaction between Shoppers and Travelers

Loss, theft, delay, damage, or confiscation of any shipment

Actions or omissions of any Shopper, Traveler, airline, courier, customs authority, or third party

Any illegal, prohibited, or non-compliant shipment

In no event shall Tramper’s total liability for any claim arising out of or related to the use of the Application or services exceed the total amount of fees actually paid to Tramper by the user in connection with the specific transaction giving rise to the claim, if any.

1. Posting a Shipment
The Shopper must post the shipment through the Tramper Application and provide complete, accurate, and truthful information, including but not limited to:

o Origin and destination

o Weight and dimensions

o Clear pictures of the item

o Declared value or price

o Correct category

If no appropriate category exists for the item within the Application, this indicates that Tramper does not support such item, and the Shopper may not use the service to ship it.

2. Requesting a Traveler
The Shopper may either:

o Send a delivery request to a specific Traveler, or

o Wait to receive requests or notifications from Travelers through the Application.

3. Acceptance of Shipment
A shipment is considered matched when:

o A Traveler accepts the Shopper’s request, or

o The Shopper accepts a Traveler’s delivery offer.

4. Payment and Escrow
Upon acceptance, the Shopper is required to pay:

o The Traveler’s agreed reward, and

o Tramper’s applicable service fee.

Tramper will hold the paid amount securely until the shipment is successfully delivered to the agreed destination.

5. Chat Access and Coordination
Once payment is completed, the in-app chat feature will be activated. Both parties must coordinate and agree on:

o The pickup location

o The delivery location at the destination

Tramper recommends that the receiver meets the Traveler at the airport or at the Traveler’s hotel, hostel, or residence.

6. Ordering and Proof of Delivery to Traveler
The Shopper is responsible for ordering the item online and must request signature-required delivery to confirm that the item has been delivered to the Traveler.

7. QR Code Confirmation
After receiving the item, a QR code will be generated within the Application.

o The Shopper may share this QR code with the Traveler as confirmation.

o The QR code serves as official evidence that the item was delivered to the Traveler and accepted in good condition.

8. Shipment Tracking and Final Delivery
The Traveler is responsible for updating the shipment status throughout the journey.
Upon delivery, the Traveler must scan the QR code from the receiver’s mobile device to confirm successful delivery.

9. Customs Duties and Taxes
The Shopper is solely responsible for paying any customs duties, taxes, or fees paid by the Traveler at the airport or destination.
Such payments must be supported by valid, official, and signed documentation issued by the relevant authorities.

10. Fees and Commissions
The Shopper agrees to pay:

o Tramper’s commission, which is clearly displayed when adding a shipment with accurate information, and

o Applicable payment gateway transaction fees, which may be up to 2.9% + USD 0.30 per transaction.

(The shopper is advised to choose the traveler who has a high-performance rating with comments indicating good service in previous transactions).

Traveler Terms

Matchmaking and Shipment Process

1. Posting a Trip
       The Traveler must post their trip through the Tramper Application and  provide complete, accurate, and truthful information, including but not  limited to:
   • Origin and destination
   • Available free weight or space in luggage
   • Travel dates

1. Connecting with Shoppers
       The Traveler may either:
   • Send a delivery request to a specific Shopper, or
   • Wait to receive requests or notifications from Shoppers through the Application.

1. Acceptance of Shipment
       A shipment is considered matched when:
   • The Traveler accepts a Shopper’s delivery request, or
   • The Shopper accepts the Traveler’s offer.

1. Payment and Escrow
       Upon acceptance of a shipment, the Shopper will pay the Traveler’s reward   via the Application. Tramper will hold the payment securely until the  shipment is successfully delivered to the agreed destination.
2. Chat Access and Coordination
       Once payment is initiated, the in-app chat feature will be activated. Both  parties must coordinate and agree on:
   • Pickup location (Traveler’s address)
   • Delivery location at the destination

Tramper recommends that the receiver meets the Traveler at the airport or at the Traveler’s hotel, hostel, or residence.

1. QR Code Confirmation
       After pickup, a QR code will be generated within the Application and shared with the receiver.
       The Traveler must update the shipment status until delivery and scan the  QR code from the Shopper’s mobile to confirm that the delivery was  completed successfully.
2. Payment Transfer to Traveler
   • Funds for delivered shipments will be transferred to the Traveler’s registered bank account within 15 business days  after successful delivery.
   • Travelers are responsible for ensuring that their bank account information is accurate and up to date.

1. Fees
       Tramper will transfer the Shopper’s payment to the Traveler minus applicable fees, which include:
   • A fixed transfer fee of $3, and
   • 5% of the total reward amount as a service fee.

The traveler is not allowed to register any new trip until all shipments have been successfully delivered to the shoppers.

(The traveler is advised to choose the shopper who has a high performance rating with comments indicating good service in previous transactions).

Customs Duties, Taxes, and Regulations

Customs Duties and Taxes are legally mandated fees applied to shipments, items, or any goods carried by Travelers/Passengers or imported from abroad to the country where the recipient is located. These duties and taxes are determined and enforced based on the policies and regulations of the country where the items arrive. The amount and applicability vary by country and can generally be verified through official customs websites or government resources. Certain goods may qualify for duty-free exemptions depending on the type of item and applicable laws.

Tramper’s Commitment:
Tramper strictly complies with all customs regulations and laws applicable domestically and internationally. We strongly recommend that all users (Shoppers and Travelers) follow these regulations diligently to avoid potential confiscation, penalties, fines, or other legal consequences imposed by competent authorities. 

Shopper and Traveler Commitments toward Customs

Tramper is not responsible for customs duties, taxes, penalties, or sanctions that may be applied by governmental authorities. Shoppers and Travelers are solely responsible for handling all customs-related obligations, including duties and taxes.

Tramper may provide guidance or support in cases of disputes or misinformation regarding duties paid, but it does not pay, process, or act as a mediator for customs duties or taxes on behalf of either party.

To ensure compliance and avoid customs-related issues, the following commitments must be observed by Shoppers and Travelers:

Shopper Commitments

1. Accurate Shipment Details
       Shoppers must provide complete, accurate, and truthful information about the shipment in the Tramper Application, including origin, destination,  item description, weight, dimensions, and value.
2. Compliance with Matchmaking Rules
       Shoppers must follow all Tramper matchmaking rules when requesting  Travelers.
3. Prohibited Items
       Shoppers must not purchase, transport, or request delivery of any  prohibited or restricted items.
4. Knowledge of Customs Laws
       Shoppers are responsible for understanding applicable customs laws,regulations, and rules before purchasing items.
5. Personal Use Only
       Shoppers must avoid purchasing excessive quantities of the same item that  may trigger commercial duties. Tramper is intended for personal-use  shipments, not commercial imports.
6. Transparency with Travelers
       Shoppers must be fully transparent with Travelers about all shipment details. Misrepresentation or deception regarding shipment contents is strictly prohibited.
7. Customs Duties and Taxes
       If customs duties, taxes, or penalties are applied due to the Shopper’s actions or failure to comply with customs regulations, the Shopper is responsible for immediate payment of such duties.
   • Shoppers should request official receipts or proof of payment from the Traveler.
   • Shoppers may contact Tramper for guidance or support, but Tramper is not liable for paying or managing customs obligations.

     

Traveler Commitments toward Customs

Travelers are responsible for ensuring that all shipments they carry comply with applicable customs laws and regulations. To avoid customs-related issues, Travelers must adhere to the following commitments:

1. Clarification of Shipment Details
       Travelers must request complete and accurate information from the Shopper  if any shipment details are vague or unclear, including:
   • Item description
   • Weight and dimensions
   • Quantity
   • Category
   • Declared value

1. Compliance with Matchmaking Rules
       Travelers must follow all Tramper matchmaking rules when accepting   shipments.
2. Personal Items Consideration
       Travelers should be mindful of their personal items in luggage to prevent   mishandling or interference with Shoppers’ shipments, which could result   in customs duties or taxes that would otherwise not legally apply.
3. Prohibited Items
       Travelers must not carry, deliver, or receive any prohibited or  restricted items.
4. Knowledge of Customs Laws
       Travelers are responsible for understanding applicable customs laws,  regulations, and rules before accepting any shipment. This includes awareness of:
   • Maximum allowed value of personal items to prevent   customs duties (e.g., in Egypt, passengers may carry items up to 15,000 EGP without duties)
   • Restrictions on quantities or types of items that may   trigger commercial duties

1. Personal Use Only
       Travelers must not carry excessive quantities of the same item category that could be interpreted as commercial shipments. Tramper is intended solely  for personal-use items, not commercial goods.
2. Responsibility for Customs Duties Caused by Traveler
       If customs duties, taxes, or penalties are applied due to the Traveler’s  actions or negligence—i.e., items legally should not have incurred such      duties—the Traveler will be solely responsible for payment.
   • Shoppers are not obligated to reimburse the  Traveler for any customs payments  if the item was custom free.
   • Tramper reserves the right to deduct the Traveler’s   rewards and reimburse Shoppers in cases where they were unfairly  required to pay customs duties due to the Traveler’s actions.

Tamper Mediation and Support Regarding Customs Incidents

Tramper is not responsible for customs duties, taxes, penalties, or sanctions that may be applied by governmental authorities. Tramper may, however, provide mediation and support to assist Shoppers and Travelers in resolving customs-related issues, based on relevant facts and documentation provided by both parties.

Scope of Tramper Support

1. Mediation
       Tramper may act as a neutral mediator to facilitate communication between      Shoppers and Travelers in cases of disputes or confusion regarding customs  duties or payments.
2. Information and Guidance
       Tramper may provide information, guidance, or clarifications to both  parties regarding the reasons behind customs duties or penalties and potential next steps.
3. Response Time
   • Standard mediation requests or incidents are generally addressed within 2–4 business days.
   • More complex cases may require 20–35 business days to investigate and provide a resolution.

1. Limitations
       Tramper’s mediation and support do not constitute payment of duties or  legal responsibility. All customs obligations remain the sole responsibility of the Shopper and Traveler. Tramper’s role is limited to  facilitating communication and assisting in dispute resolution.

User declaration

**Your registration for an account on the TRAMPER application constitutes your legal acknowledgment and binding agreement that the registration, creation, and use of your account on the Tramper application are carried out entirely at your own personal responsibility. You alone, without any third party, bear full legal, civil, and criminal liability for the account and for all activities, actions, or uses conducted through it, whether such activities are carried out with your knowledge or without it.
The user hereby fully releases and holds harmless the Tramper application, its management, owners, and employees from any direct or indirect legal liability arising from misuse of the account, violation of these terms and conditions, or breach of the applicable laws and regulations in the country.

The user undertakes to maintain the confidentiality of their login credentials, including the username and password, and shall be fully responsible for any use of the account resulting from their negligence or failure to do so. The application shall not bear any responsibility for any losses or damages arising from such use.

Continued use of the application after registration shall be deemed an explicit and final acceptance of all of these terms, and an acknowledgment of having read, understood, and fully agreed to comply with them. **