Privacy Policy

Privacy Policy – Tramper F.Z.E

Last Updated: June 1, 2026

Welcome to Tramper ("Tramper," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Tramper website, mobile application, and related services (collectively, the "Services").

This Privacy Policy is intended to comply with applicable laws of the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), and other applicable privacy regulations.

1. Who We Are

Tramper is a platform that connects travelers with individuals seeking to purchase, transport, or receive goods across international borders, facilitating secure and efficient delivery arrangements.

2. Information We Collect

A. Account Information

• We may collect:
• Full name
• Email address
• Mobile phone number
• Profile photo (optional)
• Username and password
• Account preferences

B. Identity Verification Information

Where required for security, compliance, or fraud prevention purposes, we may collect:

• Passport information
• Identity verification documents
• Selfie or biometric verification data where permitted by law

C. Transaction Information

We may collect:

• Shipment and order details
• Travel information voluntarily provided by travelers
• Payment-related information
• Transaction history
• Communications between users through the platform
• D. Location Information
• We may collect:
• Approximate or precise location data (with your permission)
• Country and city information
• Travel routes and destinations submitted through the platform

3. How We Use Your Information

• We use your information to:
• Create and manage user accounts
• Facilitate shipments and deliveries
• Verify identities and prevent fraud
• Process payments and transactions
• Provide customer support
• Improve and personalize our Services
• Communicate service updates and notifications
• Ensure platform security
• Comply with legal and regulatory obligations
• Enforce our Terms of Service

4. Legal Basis for Processing

We process personal data based on one or more of the following grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of legitimate business interests
• Protection of users and platform security

5. Sharing of Information

We may share information with:

• Service Providers
• Third-party vendors that assist with:
• Payment processing
• Cloud hosting
• Identity verification
• Analytics
• Customer support

Certain information may be shared with travelers, senders, or recipients as necessary to complete transactions and deliveries.

Legal Authorities

We may disclose information when required by law, court order, government request, or to protect our rights, users, or the public.

We do not sell personal information to third parties.

6. International Data Transfers

Your information may be processed or stored in countries outside the United Arab Emirates where our service providers operate. When transferring data internationally, we take reasonable measures to ensure adequate protection of personal information.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict certain processing activities
• Object to specific processing activities
• Withdraw consent at any time
• Request a copy of your personal data
• Request data portability where applicable

To exercise any of these rights, please contact us using the details provided below.

9. Security Measures

We implement reasonable technical, organizational, and administrative safeguards to protect personal data against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet-based service can guarantee absolute security.

10. Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies to:

• Maintain platform functionality
• Improve user experience
• Analyze traffic and usage patterns
• Enhance security

Users may manage cookie preferences through browser settings where applicable.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any modifications will be posted on our website and/or application with an updated "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Support Email: Support@tramperme.com

Web: tramperme.com

Tramper F.Z.E

United Arab Emirates

Free Zone Establishment - Limited

License and Registration No. 52937

By using Tramper, you acknowledge that you have read, understood, and agreed to this Privacy Policy.